Sales Support & Operations Coordinator

Sales Support & Operations Coordinator
Metro Rod LTD
Full time permanent
37.5 hours per week
Up to £25,000 DOE + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage. 

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

The Sales Support & Operations Coordinator plays a pivotal role in supporting the commercial success of the business by providing operational, administrative and customer support across the sales lifecycle. Acting as a central point of coordination our internal teams, the role ensures that processes, systems and customer requirements are managed efficiently, accurately and in line with contractual obligations.

This position combines sales administration, data management and operational coordination. The role holder will be responsible for maintaining customer portals and CRM systems, managing job and performance data, producing reports and ensuring that information is accurate, accessible and up to date across multiple platforms.

A key aspect of the role is ensuring data integrity and supporting the successful delivery of contractual service levels through proactive monitoring of workflows, performance metrics and customer requirements. The role also provides opportunities to identify process improvements, drive efficiencies and support the ongoing development of internal systems and ways of working.

This is an excellent opportunity for an organised, proactive and customer-focused individual looking to further develop their career within sales support, operations, account management or commercial administration.

What do we look for?

• Experience in an administrative, sales support, or customer service role
• Experience using CRM systems (HubSpot or similar)
• Strong IT skills, including Microsoft Office and multiple systems
• Highly organised with the ability to manage priorities and deadlines
• Strong attention to detail and data accuracy
• Excellent communication and relationship-building skills
• Proactive, solution-focused mindset
• Ability to work independently and as part of a team
• Experience with customer portals or workflow systems is advantageous
• Interest in developing within sales support, operations, or account management

Personal Attributes

• Proactive and self-motivated
• Strong problem-solving ability
• Team-oriented with a willingness to support colleagues
• Comfortable working with systems, data, and processes
• Adaptable and able to take on additional responsibilities when required

What do you get?

• 25 days annual leave – plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Cycle to Work Scheme
• Free Eye Tests / Subsidy for Glasses
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.