Technical Training Manager

Technical Training Manager
Metro Rod LTD
Full time permanent
37.5 hours per week
Up to £50,000 DOE + benefits + electric car

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage. 

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

The Technical Training Manager will play a key role in supporting and developing the Metro Rod franchise network by delivering technical expertise, operational guidance, and industry-leading training to engineers and franchise teams across the UK. The role is responsible for maintaining high technical and safety standards, supporting drainage operations, and ensuring compliance with industry regulations and best practice procedures.

Working closely with franchisees, operational teams, sales, compliance, and SHEQ functions, the successful candidate will provide hands-on support across drainage maintenance, CCTV surveying, high-pressure water jetting, drain rehabilitation, tanker operations, and installation techniques. The role also focuses on improving operational performance, introducing new technologies and processes, conducting audits, and supporting business growth opportunities.

Due to the national nature of the role, regular travel and overnight stays will be required.

What does it entail?

• Provide technical and operational support to Metro Rod franchise offices across the UK.
• Deliver practical and classroom-based training to engineers and operational teams.
• Support training in areas including HPWJ, CCTV surveying, drain rehabilitation, drain replacement, tanker operations, and new installations.
• Promote and maintain best practice standards across all operational activities.
• Conduct audits and monitor compliance with health and safety legislation and operational procedures.
• Identify operational improvements and introduce new technologies, equipment, and techniques to the business.
• Support franchisees with quotations, technical guidance, and implementation of large-scale projects.
• Provide technical expertise to the Sales and Compliance teams on customer accounts and operational queries.
• Contribute technical content for marketing campaigns and business development activities.
• Assist with risk assessments, method statements, and SHEQ-related initiatives.
• Represent the business at trade exhibitions, conferences, and industry events.
• Support evaluation of new business growth opportunities and operational efficiencies.

What do we look for?

We are looking for a motivated and experienced technical professional with strong leadership and communication skills who can confidently support and influence teams across a national network.

Essential Skills & Experience

• Minimum 15 years’ experience within drainage maintenance, survey, and repair operations.
• Experience in business management and technical consultancy within the drainage industry.
• Training experience and recognised training qualifications.
• Excellent communication, presentation, and report writing skills.
• Strong organisational skills with the ability to manage a demanding workload.
• Strong people management and stakeholder engagement skills.
• Good working knowledge of Microsoft Office applications.
• Flexible approach to travel and working away from home when required.

Essential / Preferred Qualifications

• OS19X
• Confined Spaces Medium Risk
• NRSWA Level 2 or above
• CSCS Card
• HPWJ SA and DS
• IOSH Managing Safety or above
• Train the Trainer qualification

Desirable Experience

• CCTV camera systems knowledge
• Civils and lining work experience
• Tanker operations experience
• Knowledge of pumping stations

What do you get?

• 25 days annual leave – plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Company Events
• Free Eye Tests / Subsidy for Glasses
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.