Sales Support & CRM Administrator

Sales Support & CRM Administrator
Metro Rod LTD
Full time permanent
37.5 hours per week
Up to £25,000 DOE + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage. 

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We are seeking a highly organised and proactive Sales Support & CRM Administrator to join our busy and growing sales team here at Metro Rod & Metro Plumb. This role plays a key part in ensuring the smooth running of the sales function by providing administrative and CRM support to the Sales Director, Head of Sales, and Account Managers.

The successful candidate will be responsible for maintaining accurate data within our CRM system (HubSpot), supporting client reporting requirements, assisting with portal management, and providing general administrative support across the sales team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is comfortable managing multiple priorities.

What does it entail?

We’re looking for a highly organised Sales & CRM Administrator to support our Sales Director, Head of Sales, and Account Management team. In this role, you’ll play a key part in keeping sales operations running smoothly by managing CRM data, coordinating internal communication, preparing sales documentation, and supporting with client reporting.

You’ll maintain accurate records in HubSpot, assist with sales reports and dashboards, manage documentation within client portals, and help ensure our sales processes remain efficient and compliant.

This is a varied role that combines administration, data management, and operational support, offering the opportunity to work closely with a dynamic sales team and contribute to improving internal systems and processes.

What do we look for?

• Previous experience in a sales support, CRM administration, or similar role.
• Experience using CRM systems (HubSpot preferred).
• Strong organisational and time-management skills.
• High attention to detail and accuracy with data.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to manage multiple tasks in a fast-paced sales environment.
• Experience working in the drainage, plumbing, construction, or facilities services sectors is preferred.
• Experience producing sales or client performance reports is preferred.
• Familiarity with client portals or contractor management systems is preferred.

Personal Attributes

• Proactive and self-motivated.
• Strong problem-solving ability.
• Team-oriented with a willingness to support colleagues.
• Comfortable working with systems, data, and processes.
• Adaptable and able to take on additional responsibilities when required.

What do you get?

• 25 days annual leave – plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Company Events
• Laptop
• Travel subsidy / mileage
• Free Eye Tests / Subsidy for Glasses
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Sodexo

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.