Database/Digital Administrator

Database/Digital Administrator
Metro Rod LTD
Macclesfield
Full time hours 
£24,000 + Benefits
Office-based

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

About this role

Are you highly organised, detail-driven, and confident working with compliance systems and accreditation platforms?

We’re looking for a proactive Compliance & Vendor Accreditation Coordinator to take ownership of our vendor management accreditations and support the ongoing maintenance of our ISO management systems.

In this role, you’ll play a key part in keeping our business fully compliant across platforms such as Constructionline, CHAS, Avetta, SafeContractor and Achilles, as well as supporting documentation for ISO 9001, ISO 14001 and ISO 45001 audits.

If you have experience in compliance, administration, or HSEQ support within construction, engineering, FM or a similar regulated environment, we’d love to hear from you.

Key Responsibilities:

Vendor Accreditation Management

• Completing, updating and submitting questionnaires for Constructionline, CHAS, Avetta, SafeContractor, Achilles and other client portals.
• Tracking renewal deadlines and maintaining an accurate accreditation schedule.
• Working closely with internal teams (HSEQ, HR, Finance, Operations) to gather evidence including policies, RAMS, insurance documents, training records and financials.
• Ensuring all supplier information is accurate, consistent and fully compliant.
• Keeping up to date with changing PQS requirements and advising management of any risks or updates.

ISO Audit Support

• Assisting with documentation for ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health & Safety).
• Preparing audit-ready records, logs and supporting evidence.
• Carrying out internal checks to ensure procedures and training remain compliant.
• Supporting external audits by preparing documentation packs and responding to auditor requests.

General Compliance Administration

• Maintaining a central compliance database including certifications, insurances and training records.
• Managing document control and ensuring timely policy reviews.
• Producing compliance reports for senior management.
• Creating templates and standard documents to support submissions and audits.

What do we look for?

• Prior experience in working with databases/CRM/training systems required
• Strong administrative skills.
• Proven ability to manage multiple deadlines and keep accurate records.
• Experience maintaining databases, logs or document control systems.
• Excellent attention to detail — able to spot inconsistencies or missing information.
• Comfortable managing large volumes of documentation, certificates, policies and evidence.
• Strong version control experience and a methodical approach to paperwork and digital files.

Personal Behaviours/qualities required:

• Highly organised and methodical.
• Proactive with the ability to work independently.
• Strong problem-solving mindset.
• Comfortable working to deadlines and dealing with time-sensitive tasks.
• Professional, discreet and reliable with sensitive data.

Benefits:

• 25 days annual leave – plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Company Events
• Laptop / Company Mobile
• Free Eye Tests / Subsidy for Glasses
• Electric Car Charging Points
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Sodexo