Office Manager

Office Manager
Metro Rod Exeter
Salary £35,000 - £45,000 DOE + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

We are looking for a well-established Office Manager who will oversee the smooth and efficient running of the office, ensuring all administrative, financial, and operational processes support field operations and management. The ideal candidate will have prior experience in a drainage, construction, engineering, or facilities management environment, understanding the pace, compliance needs, and technical aspects of the industry.

What does it entail?

The role is a supervisory role overseeing the engineering team and the day to day running of a very busy drainage business.

You will be the ‘go to’ person for internal and external stakeholders including Engineers, office employees, senior management and the Metro Rod support centre. The role requires someone with proven office management experience who is capable of organising and managing a very busy office. Full duties but not exclusive to:

• Day-to-day management of the office
• Implement and maintain administrative systems to support site operations and project delivery
• Coordinate internal communications, ensuring information flows effectively between office and site teams
• Support with purchase orders, invoices, and expense reconciliation
• Assist with maintaining compliance documentation for audits
• Manage supplier accounts and assist with procurement of materials
• Maintain company records, policies, and documentation to comply with ISO or industry standards
• Provide support to team members
• Liaising with Engineers
• Collaborate with cross-functional teams to develop project plans and timelines
• Monitor project progress and ensure adherence to deadlines
• Planning and scheduling works to be completed
• Processing quotations
• Assisting with organising vehicle repairs and maintenance

What are we looking for?

• Proven office management experience within a technical/similar environment
• Skilled at working within a fast-paced operational environment
• Multi-tasking ability
• Good understanding of Health and Safety
• Willingness to complete SSSTS course, and possibly SMSTS
• Ability to write detailed reports and documentation
• Excellent communication and interpersonal skills
• Confident and positive character, able to motivate a team
• Able to build lasting working relationships across the board – within the Franchise and wider business
• Strong problem-solving skills
• Role involves some on-call work (managing the phone some weekdays between 5 and 7pm and some weekends) 

What you will receive

• 28 Days paid holidays
• Pension
• Personal development
• Ongoing Health & Safety and new skills training
• Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
• Company Pension
• 20 days holiday, plus bank holidays